-
The initial setup fee and first month's service fee
are required as payment for all new account orders from
new Customers. The setup fee is non-refundable.
-
All new Customers are required to submit the terms of the
of the Studio 32
Hosting Service Agreement and to agree to the Additional
Terms and Conditions for each product they purchase.
-
Orders from new Customers are generally configured within
one business day following the receipt of a signed copy
of the Customer Agreement; online agreement to the Additional
Terms and Conditions for each product the Customer purchases;
and required prepayment amount or receipt of a signed
copy of the Billing Authorization Agreement.
-
All payments should be posted in United States dollars.
-
Paperless payment is the preferred method of payment since it reduces paperwork
and makes payment easier and more convenient for Customers and Studio 32 alike.
-
Though we prefer paperless payment, Studio 32 also accepts
International Money Orders, Money Orders, and business or personal check. We do not accept payment by cash. DO NOT SEND CASH THROUGH THE MAIL.
-
Payment is due on the
first day of each calendar month of service, and is considered
delinquent if not received within fifteen days of the
due date. Please include your Customer ID on all payments
or correspondence with our office. Payments can be sent directly to:
32 Blue LLC dba Studio 32
c/o Analytix Solutions
800 W Cummings Park, Suite 2000
Woburn, MA 01801
USA
-
Once an order has been processed, the account configuration
information and first invoice will be sent to the customer directly via
e-mail, at the billing contact email address provided by the customer.
It is the customer's responsibility to ensure that they are receiving
monthly invoices, and to notify Studio 32 in the event of any
changes to billing contact information.
-
If a Customer orders a new account (which is associated
with a monthly recurring charge) after the first day of
the month, Studio 32 will prorate the first month's service
fee. Only the first month's fees are prorated. All monthly
service charges thereafter are billed for the entire month
and are not prorated upon cancellation.
-
Intra-month invoices will be sent via e-mail confirming non-recurring
and prorated fees for ordered services. Monthly invoices
will be sent via e-mail confirming the monthly recurring
fees for services in effect on the first day of each calendar
month.
-
All accounts are billed according to the calendar month.
Terms are set at Net/15, or net amount due within 15 days
of billing. Customers are billed at the beginning of the
month. The invoice is delivered via e-mail (no paper copy
of the invoice will be sent). The payment is due no later
than the fifteenth day of the month in which the invoice
is sent.
-
Customers may arrange to pay recurring service
fees by requesting an automatic charge to a standing
credit card. The payment will typically be charged
on the first day of the calendar month, and in any case
no later than the tenth day of the calendar
month. For those credit cards that are not cleared by
the tenth day of the calendar month, a second billing
attempt will take place on or around the fifteenth day
of the calendar month.
-
Customers who send payments by mail (money order, check, etc.)
should post the payment to to arrive at the Studio 32 office
specified on the invoice no later than the fifteenth day
of the calendar month.
-
We charge a $15.00 service fee each time a payment fails
due to invalid credit card information, declined credit
cards, and/or returned checks. We charge additional service
fees for other administrative tasks, as described in our
schedule of service fees:
-
Balances not paid by the fifteenth day of the month
in which the invoice is dated will be considered past
due. Accounts that are past due may be disabled at our
discretion. However, Customers are notified (based on
provided contact information) and given a predetermined
time to pay any outstanding balances before accounts are
disabled. Each time an account is disabled by a member
of our Customer Service Staff, the customer must pay a
$25 service charge plus the full amount of the outstanding
balance on the account before the account will be activated.
Delinquent accounts may be forwarded to an outside collections
agency at any time. If your account is forwarded to an
outside collections agency for further pursuit of an outstanding
balance, you may be assessed late payment fees each month
the account remains delinquent. Any questions relating
to billing or past due issues may be directed to our Customer
Service Staff
-
Account reconciliation is be allowed for up to 60 days
after the original date of the invoice in question. In
other words, you do not forfeit the right to question
an invoice once it has been paid. If payment is received
on time, and afterwards (within the 60 day time frame)
you discover a bona-fide error on the part of Studio 32
and notify Studio 32 of this error, such error can be
corrected. However, if you are responsible for the error
(i.e. typo in domain name), you must contact our service
department immediately (within 3 days of the error) to
receive a credit for the error.