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Billing policy

  1. The initial setup fee and first month's service fee are required as payment for all new account orders from new Customers. The setup fee is non-refundable.

  2. All new Customers are required to submit the terms of the of the Studio 32 Hosting Service Agreement and to agree to the Additional Terms and Conditions for each product they purchase.

  3. Orders from new Customers are generally configured within one business day following the receipt of a signed copy of the Customer Agreement; online agreement to the Additional Terms and Conditions for each product the Customer purchases; and required prepayment amount or receipt of a signed copy of the Billing Authorization Agreement.

  4. All payments should be posted in United States dollars.

  5. Paperless payment is the preferred method of payment since it reduces paperwork and makes payment easier and more convenient for Customers and Studio 32 alike.

  6. Though we prefer paperless payment, Studio 32 also accepts International Money Orders, Money Orders, and business or personal check. We do not accept payment by cash. DO NOT SEND CASH THROUGH THE MAIL.

  7. Payment is due on the first day of each calendar month of service, and is considered delinquent if not received within fifteen days of the due date. Please include your Customer ID on all payments or correspondence with our office. Payments can be sent directly to:

    32 Blue LLC dba Studio 32
    c/o Analytix Solutions
    800 W Cummings Park, Suite 2000
    Woburn, MA 01801
    USA

  8. Once an order has been processed, the account configuration information and first invoice will be sent to the customer directly via e-mail, at the billing contact email address provided by the customer. It is the customer's responsibility to ensure that they are receiving monthly invoices, and to notify Studio 32 in the event of any changes to billing contact information.

  9. If a Customer orders a new account (which is associated with a monthly recurring charge) after the first day of the month, Studio 32 will prorate the first month's service fee. Only the first month's fees are prorated. All monthly service charges thereafter are billed for the entire month and are not prorated upon cancellation.

  10. Intra-month invoices will be sent via e-mail confirming non-recurring and prorated fees for ordered services. Monthly invoices will be sent via e-mail confirming the monthly recurring fees for services in effect on the first day of each calendar month.

  11. All accounts are billed according to the calendar month. Terms are set at Net/15, or net amount due within 15 days of billing. Customers are billed at the beginning of the month. The invoice is delivered via e-mail (no paper copy of the invoice will be sent). The payment is due no later than the fifteenth day of the month in which the invoice is sent.

  12. Customers may arrange to pay recurring service fees by requesting an automatic charge to a standing credit card. The payment will typically be charged on the first day of the calendar month, and in any case no later than the tenth day of the calendar month. For those credit cards that are not cleared by the tenth day of the calendar month, a second billing attempt will take place on or around the fifteenth day of the calendar month.

  13. Customers who send payments by mail (money order, check, etc.) should post the payment to to arrive at the Studio 32 office specified on the invoice no later than the fifteenth day of the calendar month.

  14. We charge a $15.00 service fee each time a payment fails due to invalid credit card information, declined credit cards, and/or returned checks. We charge additional service fees for other administrative tasks, as described in our schedule of service fees:

  15. Balances not paid by the fifteenth day of the month in which the invoice is dated will be considered past due. Accounts that are past due may be disabled at our discretion. However, Customers are notified (based on provided contact information) and given a predetermined time to pay any outstanding balances before accounts are disabled. Each time an account is disabled by a member of our Customer Service Staff, the customer must pay a $25 service charge plus the full amount of the outstanding balance on the account before the account will be activated. Delinquent accounts may be forwarded to an outside collections agency at any time. If your account is forwarded to an outside collections agency for further pursuit of an outstanding balance, you may be assessed late payment fees each month the account remains delinquent. Any questions relating to billing or past due issues may be directed to our Customer Service Staff

  16. Account reconciliation is be allowed for up to 60 days after the original date of the invoice in question. In other words, you do not forfeit the right to question an invoice once it has been paid. If payment is received on time, and afterwards (within the 60 day time frame) you discover a bona-fide error on the part of Studio 32 and notify Studio 32 of this error, such error can be corrected. However, if you are responsible for the error (i.e. typo in domain name), you must contact our service department immediately (within 3 days of the error) to receive a credit for the error.